Call center activity. Time slot can be from 7 am till 7 pm (different shifts, need availability)
Fluent English spoken and written.
Location: Guadalajara, not a home office position.
Customer-facing role in the specified assigned Region.
Telephone and e-mail support for any inquiry or doubt of customers and internal areas.
Main task: to process customer´s purchase order process and follow up. Supports day-to-day support activities and transactions (training, quotes, credits, returns & replacements, changes, relocations, cancellations, disputes and archiving all transactions documentation)
Excellence in customer service
Business English spoken and written. Effective, confident, and professional demeanor in conducting telephone and email communications.
Ensure high level of professionalism during all interactions with customers and prospects.
Prioritize workload. High attention to detail and proven organization and administration skills.
Zero client escalations and adherence to all SLAs
Exercise judgment within defined practices and policies in selecting methods and techniques for obtaining solutions.
Thrives working in a fast paced/high revenue environment, demonstrates a high sense of urgency. Meeting with Specific Schedules for coverage of assigned activities.
Any other activities or tasks related or complementary to his/her principal activities.