Operations – Guadalajara

We are the leading logistics solutions provider, specializes in delivering customized Time Critical, Expedited shipments for the Aerospace, Life Sciences, Automotive, and Semiconductors industries. With offices in strategic locations in the US, Apac, Europe, and Israel, and local logistics partners, can provide the fastest and most reliable courier services from anywhere to anywhere in the world.

Position Summary: Operations

The Operations people facilitate Expediated and Next Flight Out (NFO) shipments via air and domestic transport. The Operations people  is responsible for receiving shipping instructions and following customer specific guidelines in the preparation and transmission of export, import, and domestic transactions. This includes processes from booking through confirmation of shipping. Operations is also responsible for the Essential Duties and Responsibilities during all phases of the shipping process.

• Communicate with carriers and origin and destination location agents regarding shipment status, special handling and delivery processes.
• Monitor and manage shipments until completion. Keep customers appraised to the export/import/and domestic details of transactions in accordance with SOP’s.
• Ensure and completeness of documentation.
• Build relationships with customers, offices, overseas and domestic agents and service providers
• Review standard operating procedures to ensure compliance, TSA and Ace Quality Assurance Standards.
• May be responsible for special shipments involving perishables (medicines and samples) and/or oversee special accounts.

Education and Experience

• Bachelor / Associates Degree along with 3-4 years of Logistics Experience required.
• Prior work experience in logistics/freight forwarding industry is preferred but, not necessary.
• Basic to intermediate experience using Windows operating system and Microsoft software applications is required
• Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people.
• Must have strong organizational and time management skills.
• Ability to read, analyze and interpret verbal and written requests and directions. Must have the ability to compose letters, memos, emails and other written documentation clearly and concisely. Can present oneself in a highly cooperative and professional manner when meeting both internal and external customers and vendors face to face.

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Core Competencies and Values

• Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Demonstrates ability to comply with Core Competencies: Accountability & Responsibility, Collaboration & Teamwork, Communication, Customer Focus, Problem Solving & Decision Making.

Available Shifts:

1st shift, 2nd shift, and 3rd shift.

Job Type: Full-time

Experience:

• Logistics: 3 years (Required)

Education:

• Bachelor / Associate (Required)

Guadalajara, Jalisco